Last Updated: 1/1/2023 

1. Order Refunds & Order Credits 

Once an order ships from our fulfillment center, we will not issue a refund to your account. Instead, we may offer you an order credit for the total charge of the order for the following order issues: 

• Incorrect SKUs / labels shipped.
• Expired inventory shipped.
• Container’s inner “seal” is broken, damaged or open. Dented containers with a seal properly secure and sealed do not qualify.
• Order not delivered to your customer or tracking number did not update (within 30 days from the order date for domestic orders in the USA, and within 45 days from the order date for international orders).  

For any of the issues listed above, and at your request, Yellowstone Pharmacy will either: 

• Reship the order completely free of charge, OR 
• Issue  an  order  credit  for  the  total  charge  of  the  order  in  question  to  your  account  (product  wholesale  cost, fulfillment fee and shipping cost). 

Note:  If  a  reship  is  selected,  the  reshipped  order  will  not  be  billed.  If  an  order  credit  is  issued,  the  order  will  not  be reshipped, and the credit amount will be added to your account to be applied to future orders only. We do not provide refunds, only credit.  

To  be  eligible  for  a  free  reship  OR  order  credit,  you  must  submit  a  ticket  to  our  Fulfillment  Department  within  30 days from the time that you or your customer received the faulty order.  

The ticket must include: 

• Your name.
• Order number.
• Indicate whether you would like a reship or an order credit. 
• Photo evidence of the wrong SKUs/labels that were shipped and a photo of the expiration date and lot number of  the  item  which  can  be  found  printed  at  the  bottom  of  the  bottle  for  our  staff  to  proceed  with  a  thorough investigation. 

Upon receipt of the ticket with all the above information, Yellowstone Pharmacy will notify you of the determination along with a time frame of completion.  

Claims submitted past the 30 day time frame will not be reviewed

1. Order Returns
   If you request a refund or to return an order due to the quality issues listed above you may demand to reship the order at no cost, or simply ask for a refund.

For order reship or order credit, follow the steps indicated in above.

If you choose a reship or a refund due to the quality issues listed above there is no need for you to return the original order to you or our fulfillment center.

However, if you request a refund or a return due to any other reasons other than the quality issues listed above you may return the order to our fulfillment center. Once our Fulfillment Department receives the returned order, and our staff has confirmed that the items shipped may be repurposed, this means that the items can be used for another order, then Yellowstone Pharmacy  may issue an order credit to your account for the product wholesale cost only. In this scenario, we will not issue an order credit for the fulfillment and shipping costs. If the items are opened, or arrive damaged to our fulfillment center, an order credit will not be provided.

To be eligible for an order credit on a returned order based on the conditions established  you must submit a ticket to our Fulfillment Department.

That ticket must include:

• Your name.
• Order number.
• Indicate that you would like an order credit.

Upon receipt of the ticket with all the above information, Yellowstone  will notify you of the determination of action along with a time frame of completion.